At Your ID Badges, we stand behind the products we sell and strive to make returns as straightforward as possible.

Standard Product Returns

• Standard, non-custom products may be returned within 30 days of the original shipment date.

• Eligible returns will receive a refund or account credit, less a 20% restocking fee.

• Prior authorization is required. Please contact Customer Service to obtain a Return Merchandise Authorization (RMA) before returning any product.

• Products returned without an RMA may be refused.

Return Conditions

To qualify for a return, merchandise must:

• Be unused, unopened, and in new, resalable condition.

• Include all original packaging, accessories, manuals, and documentation.

• Be free from writing, labels, markings, or damage not present at shipment.

Returns that do not meet these requirements may be refused or subject to additional fees.

Shipping Charges

• Customers are responsible for all return shipping costs unless the product arrived defective, damaged, or was shipped in error by Your ID Badges.

• Original shipping charges are non-refundable unless the return is the result of our error.

Defective or Damaged Products

If your order arrives damaged, defective, or dead-on arrival (DOA), please notify us within 5 business days of delivery. We will work with the manufacturer when applicable, repair, replace, or issue a credit in accordance with the manufacturer's warranty and our return procedures.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom-printed or personalized products.

• Custom-manufactured products.

• Software, software licenses, and digital downloads.

• Proximity, RFID, smart cards, HID credentials, and other programmed access credentials.

• Opened Consumable media, including ribbons, labels, laminates, printheads, blank card stock, cleaning kits, RFID tags, and similar supplies.

• Special-order or non-stock items unless defective.

Manufacturer Warranty

Many products are covered by the manufacturer's warranty. Warranty claims are subject to the manufacturer's terms and may require repair or replacement rather than a refund.

Order Accuracy

Customers are responsible for reviewing and approving all artwork, proofs, and order specifications prior to production. Once production has begun on custom products, orders cannot be canceled or modified.