At Your ID Badges, we work to process and ship orders as quickly and accurately as possible. Shipping times and costs vary based on the products ordered, destination, shipping method, product availability, and whether customization is required.

Shipping charges vary based on the size and weight of the order, destination, carrier, and shipping method selected. Applicable shipping charges will be provided at the time of order or prior to shipment.

Additional freight, handling, insurance, expedited shipping, or carrier-imposed charges may apply to certain orders.

In-stock, non-custom products are generally processed for shipment as quickly as possible. Processing and delivery estimates are not guaranteed and may vary based on inventory availability, manufacturer lead times, carrier schedules, and other circumstances outside of our control.

Custom and made-to-order products require additional production time. Estimated production and shipping timelines will be provided when available.

Custom products, including custom ID cards, Badge Buddies®, reference cards, RACE/PASS cards, mission cards, and other printed or personalized products, are subject to production lead times in addition to transit time.

Production generally begins after all required artwork, specifications, and proofs have been approved. Changes requested after approval may delay production and shipment.

Expedited shipping may be available upon request. Expedited shipping applies to carrier transit time only and does not necessarily shorten order processing, manufacturing, customization, or production lead times.

Please contact us before ordering if you have a specific required delivery date.

Tracking information will be provided when available after an order ships. Tracking availability varies by carrier, service level, and destination.

Once an order has been transferred to the carrier, delivery times may be affected by weather, carrier disruptions, holidays, natural disasters, or other circumstances outside of our control.

Your ID Badges is not responsible for carrier delays or other delivery delays outside of our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping or carrier charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility.

Please contact us immediately if you discover an error in your shipping information. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Refused or undeliverable shipments may be returned to us by the carrier. As provided in our Return Policy, refused shipments are treated as returns and may be subject to a 20% restocking fee, return shipping costs, and any additional carrier charges.

Custom, personalized, and other non-returnable products remain non-returnable if delivery is refused.

Please inspect your order promptly upon delivery. Shipping damage, shortages, or incorrect shipments should be reported to Your ID Badges within 5 business days of delivery.

Please retain the product, shipping carton, packaging materials, and shipping label while the issue is being reviewed, as photographs or other documentation may be required.

Because we are unable to reliably track packages delivered directly to APO/FPO addresses, we generally require an alternative physical shipping address within the United States where carrier tracking is available.

Orders associated with APO/FPO addresses may also require payment by bank wire or another approved payment method before the order can be processed.

Please contact us before placing an order if you require delivery associated with an APO/FPO address so we can determine the available options.

We do not ship to P.O. Boxes due to shipping verification, tracking, and fraud-prevention requirements.

Please provide a valid physical residential or business address for delivery.

International shipping availability varies by product, manufacturer, and destination. International orders may be subject to additional shipping charges, customs duties, taxes, brokerage fees, and import requirements.

Please contact Your ID Badges for availability and a shipping quote before placing an international order.

Unless otherwise agreed in writing, customers are responsible for applicable duties, taxes, customs charges, brokerage fees, and other destination-related charges.

If you have questions about shipping availability, expedited delivery, custom-product lead times, or a specific delivery deadline, please contact Your ID Badges before placing your order.

See already created refund policy

Your ID Badges, LLC offers several convenient payment options, including credit cards, checks, ACH payments, wire transfers, and approved purchase orders. Certain orders, including international transactions, may be subject to additional payment requirements.

We accept Visa, Mastercard, Discover, and American Express.

For the protection of our customers and Your ID Badges, credit card transactions may be subject to verification and fraud-prevention measures. We reserve the right to request additional information or require an alternate form of payment when necessary to verify or securely process an order.

We accept company and personal checks. Orders paid by check may be held until payment has been received and cleared.

Please mail checks to:

Your ID Badges, LLC 
Attn: Accounts Receivable 
1500 Gateway Blvd, Suite 220 
Boynton Beach, FL 33426

Please include your order, quote, or invoice number with your payment whenever possible.

ACH and bank wire transfers are accepted. To obtain payment instructions, please contact one of our account managers:

Phone: (888) 289-2223 
Email: [email protected]

For security purposes, we recommend confirming wiring instructions directly with Your ID Badges before sending funds. Your ID Badges is not responsible for payments sent using altered or fraudulent banking instructions that were not verified with us.

Government agencies, educational institutions, and qualified corporate customers may apply for Net 30 payment terms, subject to credit approval.

For first-time purchase orders, the following minimum order amounts apply:

• Schools and government entities: $100 minimum

• Corporate customers: $250 minimum

Purchase orders should include the organization's billing and shipping information, purchase order number, authorized contact information, and any other information necessary to process the order.

Submission of a purchase order does not automatically establish credit terms. Your ID Badges reserves the right to request additional documentation, references, or an alternate form of payment before accepting an order.

Orders originating from or shipping to locations outside the United States, U.S. Virgin Islands, and Puerto Rico may be subject to additional payment verification requirements.

To reduce the risk associated with international payment fraud, wire transfer may be required for international customers and orders. Exceptions may be made for established customers at the discretion of Your ID Badges.

International customers are responsible for any applicable bank fees, currency-conversion charges, customs duties, taxes, tariffs, brokerage fees, or other charges associated with the transaction or delivery unless otherwise agreed to in writing.

Your ID Badges reserves the right to verify payment information, request additional documentation, decline a payment method, or require cleared funds before processing or shipping an order when reasonably necessary to prevent fraud or payment disputes.

Orders are not considered fully paid until funds have been successfully received and cleared by Your ID Badges.

If you have questions about payment methods, purchase orders, credit terms, or international payments, please contact us at (888) 289-2223 or [email protected].